---
title: "CX Portal Release V35"
slug: "cx-portal-release-v35"
updated: 2025-10-31T11:59:12Z
published: 2025-10-31T11:59:12Z
canonical: "support.dise.com/cx-portal-release-v35"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.dise.com/llms.txt
> Use this file to discover all available pages before exploring further.

# CX Portal Release V35

## ![](https://cdn.document360.io/b18b81f9-f0ab-453e-8933-1b71091f98f7/Images/Documentation/Rocket.svg?sv=2026-02-06&spr=https&st=2026-11-12T22%3A32%3A00Z&se=2026-11-12T23%3A32%3A00Z&sr=c&sp=r&sig=Ezy7wpxzUEYNRbGmxoSW5veeOxPx1bqKla%2BRImgUa3k%3D) New Features

#### Message duration

The ability to set durations has been expanded beyond images to include messages, each of which now comes with an adjustable default duration. If a template includes its own duration field, it will override the message duration. If a message includes a video, the message will default to the full video duration.

#### New UK country options

Support has been added for **England, Scotland, Wales, and Northern Ireland** as individual country selections. The **UK** option remains available. When searching for a site within one of these countries, suggestions will still be drawn from across the entire UK.

#### Player status via WAMP

Player status now updates based on the WAMP heartbeat. If the WAMP heartbeat is lost for 5 minutes, the status changes to **Warning**, and after an additional 5 minutes of no heartbeat, it escalates to **Error**, following the same logic as standard heartbeats.

## ![Brush.svg](https://cdn.document360.io/b18b81f9-f0ab-453e-8933-1b71091f98f7/Images/Documentation/Brush.svg?sv=2026-02-06&spr=https&st=2026-11-12T22%3A32%3A00Z&se=2026-11-12T23%3A32%3A00Z&sr=c&sp=r&sig=Ezy7wpxzUEYNRbGmxoSW5veeOxPx1bqKla%2BRImgUa3k%3D) Improvements

#### Message file types

File types defined in a template manifest are now automatically applied as filters when browsing media to add to a message. If no file type is specified, all types will be selected by default, making it faster and easier for users to find the content they need.

#### Duration format

Durations across the portal are now shown in **HH:MM:SS** format for consistency.

#### Report speed improvements

Generating reports using the content filter is now significantly faster, providing quicker access to the data you need.

## ![Bug.svg](https://cdn.document360.io/b18b81f9-f0ab-453e-8933-1b71091f98f7/Images/Documentation/Bug.svg?sv=2026-02-06&spr=https&st=2026-11-12T22%3A32%3A00Z&se=2026-11-12T23%3A32%3A00Z&sr=c&sp=r&sig=Ezy7wpxzUEYNRbGmxoSW5veeOxPx1bqKla%2BRImgUa3k%3D) Bug fixes

- The tag name column now correctly expands to use all available space when other columns are collapsed in the tag condition selector.
- Resolved an issue where templates using the checkbox field displayed an incorrect default value.
- Fixed an issue where certain SoC screens failed to register orientation changes made in the portal.
- Media durations in reports have been corrected and now display properly in **HH:MM:SS** format.
- The **Display Status Summary Report** now accurately calculates the total hours for each status.
- The status dashboard now correctly displays for all location-level users, including Brand, World Region, Country, Region, Site, and Zone.
- Resolved an issue where the hardware section of a display incorrectly showed **“No connected player”** when changing the layout.
- Fixed an issue where channels were not automatically removed when the layout changed.
- Sony screens now correctly rotate when set to **Portrait** orientation in the portal.
- Resolved an issue where message fields were not updating to reflect the values entered by the user.