---
title: "Media Format Guidelines"
slug: "media-format-guidelines"
updated: 2026-11-11T13:10:18Z
published: 2026-11-11T13:10:18Z
canonical: "support.dise.com/media-format-guidelines"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.dise.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Media Format Guidelines

These guidelines are recommendations to achieve the best performance from a media player.

These are general recommendations and not limitations. Performance isn't guaranteed and limitations will depend on the devices specification, please refer to manufacturer documentation.

## Video

- MPEG-4 H.264/AVC (.mp4)
- WebM VP9 (.webm)
- Frame rate: 30 fps
- Bitrate (constant): 10 Mbps (75/Mb/minute)
- Maximum bitrate (constant): 20 Mbps (150Mb/minute)
- Profile: H.264 baseline profile video and AAC low-complexity profile audio.

---

## Image

- JPEG (.jpg, .jpeg)
- PNG (.png)
- WebP (.webp)
- Maximum resolution: 4K - 3840x2160 or 2160x3840
- Color options: 24-bit RGB or 32-bit RGBA

---

## Device Limitations

### Samsung

- [General Specifications](https://developer.samsung.com/smarttv/develop/specifications/general-specifications.html?device=signage)
- [Media Specifications](https://developer.samsung.com/smarttv/develop/specifications/media-specifications.html?device=signage)
- [Video Specifications](https://developer.samsung.com/smarttv/develop/specifications/media-specifications/signage-video-specifications.html?device=signage)
- [Web Engine Specifications](https://developer.samsung.com/smarttv/develop/specifications/web-engine-specifications.html?device=signage)
- Some Tizen TEP APIs for specific privileges functionalities are unavailable at the public level, e.g. [http://tizen.org/privilege/tv.audio](http://tizen.org/privilege/tv.audio).

#### Specific limitations

Specific limitation due to manufacturer video decoder limitations:

- 4K video playback is currently unsupported.
- Seamless video transitions is only fully supported in video only-playlists. Fully seamless transitions between video and other content types is currently unsupported.

### BrightSign

- [Supported Video Formats and Codecs](https://docs.brightsign.biz/technical/video-formats-and-codecs)
- [Supported Video Modes](https://docs.brightsign.biz/technical/video-modes)
- [Optimizing Video Quality](https://docs.brightsign.biz/technical/optimize-video-quality)
- [4K Video Quality Overview](https://docs.brightsign.biz/technical/4k-video-quality)

A log in may be required to access the manufacturer site. Please contact the relevant manufacturer for access or further information.

### Sony and Philips Android

- Transitions between content is not always fully gapless. This is caused when there is low hardware performance resource available.
- UHD content requires more hardware performance resource meaning video frame rate and general playout performance can be impacted.

## Related

- [Upload Media](/upload-media.md)
- [Supported Platforms](/supported-platforms.md)
- [Product Feature Matrix](/product-feature-matrix.md)