---
title: "Messages"
slug: "messages"
updated: 2026-07-22T12:25:50Z
published: 2026-07-22T12:25:50Z
canonical: "support.dise.com/messages"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.dise.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Messages

A message is an instance of a template, meaning multiple messages can be built from the same template.

## Create a Message

1. Navigate to 'Messages' in the left menu: ![messages_menu](https://cdn.document360.io/b18b81f9-f0ab-453e-8933-1b71091f98f7/Images/Documentation/messages_menu.png?sv=2026-02-06&spr=https&st=2026-11-12T16%3A21%3A36Z&se=2026-11-12T17%3A21%3A36Z&sr=c&sp=r&sig=8VUNeNSC%2FrLA6ZLv6PP1M8lUgVa1zExapmaAvnOzOdM%3D)🔎︎
2. Click 'Create':

![messages_create_v2](https://cdn.document360.io/b18b81f9-f0ab-453e-8933-1b71091f98f7/Images/Documentation/messages_create_v2.png?sv=2026-02-06&spr=https&st=2026-11-12T16%3A21%3A36Z&se=2026-11-12T17%3A21%3A36Z&sr=c&sp=r&sig=8VUNeNSC%2FrLA6ZLv6PP1M8lUgVa1zExapmaAvnOzOdM%3D)

3. Select a template:

![messages_templates](https://cdn.document360.io/b18b81f9-f0ab-453e-8933-1b71091f98f7/Images/Documentation/messages_templates.png?sv=2026-02-06&spr=https&st=2026-11-12T16%3A21%3A36Z&se=2026-11-12T17%3A21%3A36Z&sr=c&sp=r&sig=8VUNeNSC%2FrLA6ZLv6PP1M8lUgVa1zExapmaAvnOzOdM%3D)

---

## Edit Template Fields

1. The screenshot will update as fields are changed.
2. Save the message to a folder.
3. Enter a name for the message.
4. Add the message to one or more playlists.
5. Change a video.
6. Change an image.
7. Change text.
8. Click 'Create':

![messages_fields](https://cdn.document360.io/b18b81f9-f0ab-453e-8933-1b71091f98f7/Images/Documentation/image-1748956624574.png?sv=2026-02-06&spr=https&st=2026-11-12T16%3A21%3A36Z&se=2026-11-12T17%3A21%3A36Z&sr=c&sp=r&sig=8VUNeNSC%2FrLA6ZLv6PP1M8lUgVa1zExapmaAvnOzOdM%3D)

---

## Add Message to a Playlist

1. Navigate to a playlist.
2. Expand the 'Options' in the side panel: ![playlist-options](https://cdn.document360.io/b18b81f9-f0ab-453e-8933-1b71091f98f7/Images/Documentation/playlist-options.png?sv=2026-02-06&spr=https&st=2026-11-12T16%3A21%3A36Z&se=2026-11-12T17%3A21%3A36Z&sr=c&sp=r&sig=8VUNeNSC%2FrLA6ZLv6PP1M8lUgVa1zExapmaAvnOzOdM%3D)🔎︎
3. Click 'Messages'.
4. Drag the message into the playlist .

---

## Create a Message Directly in a Playlist

1. Navigate to a playlist.
2. Change 'Upload Media' to 'Create a Message':

![playlist_message_create](https://cdn.document360.io/b18b81f9-f0ab-453e-8933-1b71091f98f7/Images/Documentation/playlist_message_create.png?sv=2026-02-06&spr=https&st=2026-11-12T16%3A21%3A36Z&se=2026-11-12T17%3A21%3A36Z&sr=c&sp=r&sig=8VUNeNSC%2FrLA6ZLv6PP1M8lUgVa1zExapmaAvnOzOdM%3D)3. Select a template.

4. [Edit the template fields](/docs/messages#edit-template-fields).

## Related

- [Create a Template](/create-a-template.md)
- [Create a Playlist](/create-a-playlist.md)
- [CX Composer](/cx-composer-release.md)