---
title: "Player Logs"
slug: "player-logs"
updated: 2026-07-22T13:13:09Z
published: 2026-07-22T13:13:09Z
canonical: "support.dise.com/player-logs"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.dise.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Player Logs

Player logs are available in multiple places. A debug setting can be added to a player to increase the level of Dise logging across all log viewing methods:

1. Navigate to 'Displays' in the left menu: ![displays_menu](https://cdn.document360.io/b18b81f9-f0ab-453e-8933-1b71091f98f7/Images/Documentation/displays_menu.png?sv=2026-02-06&spr=https&st=2026-11-12T17%3A21%3A46Z&se=2026-11-12T18%3A21%3A46Z&sr=c&sp=r&sig=X7TJOjeqCE9ti8GIEjKKU7UaXmledv4iDjQJ6VkFaRU%3D)🔎︎
2. Select a display.
3. Click 'Edit' in the top right.
4. Under 'Playback settings':
  1. Toggle debug mode.
  2. Set a log level. Debug is the highest level of logging:

![displays_debug](https://cdn.document360.io/b18b81f9-f0ab-453e-8933-1b71091f98f7/Images/Documentation/displays_debug.png?sv=2026-02-06&spr=https&st=2026-11-12T17%3A21%3A46Z&se=2026-11-12T18%3A21%3A46Z&sr=c&sp=r&sig=X7TJOjeqCE9ti8GIEjKKU7UaXmledv4iDjQJ6VkFaRU%3D)

5. Click 'Save'.

---

## CX Portal

Access logs for a display via the CX Portal:

1. Select a display.
2. Click 'Logs' in the top right.
3. Toggle the timeline view. The timeline view includes status history as well as logs:

![displays_logs](https://cdn.document360.io/b18b81f9-f0ab-453e-8933-1b71091f98f7/Images/Documentation/displays_logs.png?sv=2026-02-06&spr=https&st=2026-11-12T17%3A21%3A46Z&se=2026-11-12T18%3A21%3A46Z&sr=c&sp=r&sig=X7TJOjeqCE9ti8GIEjKKU7UaXmledv4iDjQJ6VkFaRU%3D)

---

## Player

Access logs on the physical player:

#### Premium

1. Enable debug mode for the display in the CX Portal.
2. Press F5 to open the debug menu.
3. Under 'Information' select the relevant option:![premium_debug](https://cdn.document360.io/b18b81f9-f0ab-453e-8933-1b71091f98f7/Images/Documentation/premium_debug.png?sv=2026-02-06&spr=https&st=2026-11-12T17%3A21%3A46Z&se=2026-11-12T18%3A21%3A46Z&sr=c&sp=r&sig=X7TJOjeqCE9ti8GIEjKKU7UaXmledv4iDjQJ6VkFaRU%3D)🔎︎
  1. Resource info - Information of the playing content and loaded content.
  2. Script info - Information on any scripts set to run.
  3. Playback Monitor - In-depth information on all content set to play.
  4. Network Multicast View - Information on syncing commands.
  5. Software Log - A full Dise software log.

Dise automatically logs to Microsoft's Sysinternal tool, DebugView.

#### Lite

1. Enable debug mode for the display in the CX Portal.
2. Press 1 on the screen remote or on a connected keyboard. CTRL + i can be used on some Lite devices.
3. Wait for the debug overlay to open:
  1. Player information.
  2. Player logs:

![lite_debug](https://cdn.document360.io/b18b81f9-f0ab-453e-8933-1b71091f98f7/Images/Documentation/lite_debug.png?sv=2026-02-06&spr=https&st=2026-11-12T17%3A21%3A46Z&se=2026-11-12T18%3A21%3A46Z&sr=c&sp=r&sig=X7TJOjeqCE9ti8GIEjKKU7UaXmledv4iDjQJ6VkFaRU%3D)

---

## Log to File

By default Dise doesn't log to file to preserve storage space. This can be changed via two [custom settings](/docs/custom-settings):

1. Level of logging:
  1. Name: log.file.level
  2. Type: int
  3. Value: (Number 1-7, with 7 being the highest level of logging)
2. Directory of where to log to:
  1. Name: log.file.filename
  2. Type: string
  3. Value: (Path and filename)

Example:

- Name: log.file.level
- Type: int
- Value: 7

- Name: log.file.filename
- Type: string
- Value: C:\temp\logfile.txt

---

## Dxdiag Logs

1. Open dxdiag:
  1. Search for 'dxdiag' from the Windows start menu.
  2. Open Run (Windows Key+R) and enter 'dxdiag'.
2. Click 'Save All Information'.
3. Retrieve the log file from the Windows desktop.

## Related

- [Premium Player OSD](/premium-player-osd.md)