---
title: "Status Service"
slug: "status-service"
updated: 2026-07-01T08:44:36Z
published: 2026-07-01T08:44:36Z
canonical: "support.dise.com/status-service"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.dise.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Status Service

The status service is independent to the CX Portal API and more in-depth calls can be made to this service.

- [API documentation for the status service.](https://support.dise.com/apidocs)
- A CX Portal [integration key](/dise/docs/integrations) is required to retrieve a status service token.
- The status service token can be used for all status service endpoints.
- Query strings can be used to request specific information from the status service.

Status service token endpoint, an [integration key](/dise/docs/integrations) must be used as a bearer token. Both display IDs and location IDs can be used.

```http
https://<server>.diseserver.net/player-status/token?ids=["displayId_1", "display_2", ...]
```

A token will be returned to access the status service API. Optional parameters can be added:

```http
https://<server>.diseserver.net/player-status/<token>?include=statuses,health
```

Example result from the status service:

```json
{
    "displays": [
        {
            "id": 123,
            "name": "Display",
            "healthStatus": "ok",
            "totalHealthStatus": "ok",
            "healthStatusUpdatedAt": "2026-06-24 11:07:24.654164",
            "heartbeat": "2026-06-26 10:14:02.301705",
            "health": {
                "player": "ok",
                "screen": "ok",
                "status": "ok",
                "content": "ok",
                "override": null,
                "playerUpdatedAt": "2026-06-24T10:07:11.389584",
                "reasonForPlayer": "WAMP ok; Heartbeat ok",
                "reasonForScreen": null,
                "screenUpdatedAt": "2025-12-09T10:07:02.805479",
                "contentUpdatedAt": "2026-06-02T20:07:32.965747",
                "reasonForContent": null,
                "isWithinOperatingHours": true
            },
            "status": {
                "WAMP": {
                    "since": "2026-06-26T02:30:56.499",
                    "value": "ok"
                },
                "Heartbeat": {
                    "since": "2026-06-26T02:31:58.125",
                    "value": true
                },
                "Application": {
                    "since": "2026-06-26T02:30:56.499",
                    "value": true
                },
                "ClientAlarm": {
                    "since": "2026-06-26T02:30:56.5",
                    "value": "[]"
                }
            }
        }
    ]
}
```

> [!WARNING]
> A display with no status indicates that it’s an unpaired display.