At times, our technical support department needs to see some diagnostics information about your computer in order to help you solve a problem. To obtain the systems diagnostic files, follow the instructions below:
Type in "dxdiag" in the Start Menu search field and hit Enter (Or from the Windows Run dialog Windows+R).
This opens the DirectX diagnostic tool.
- Click on the Save All Information button (save this file to your windows desktop and name it "dxdiag.txt")
- Attach the dxdiag.txt file to an e-mail and send it to our support.