At times, our technical support department needs to see some diagnostics information about your computer in order to help you solve a problem. To obtain the systems diagnostic files, follow the instructions below:

  1. Type in "dxdiag" in the Start Menu search field and hit Enter (Or from the Windows Run dialog Windows+R). 
    This opens the DirectX diagnostic tool. 
  2. Click on the Save All Information button (save this file to your windows desktop and name it "dxdiag.txt")
  3. Attach the dxdiag.txt file to an e-mail and send it to our support.