There are several different software that enables you to remotely access and administer your players.

TeamViewer

TeamViewer does not require any open ports and will work behind a firewall. It does require an internet connection. TeamViewer runs as a server application on the player which is connected to using an ID and a password. it can be runas a service or temporarily with no installation required. The server can be setup for permanent access. While connected, TeamViewer has the possibility to blank the remote screen, which comes very handy when stopping playback, doing updates etc, as well as transferring update files, logs and so on.

For troubleshooting purposes, DISE support may ask for Teamviewer access. In this case we recommend you download the "Teamviewer Host" from the TeamViewer website. Once Host has been installed, please provide DISE support with the ID and password.


LogMeIn

This software enables you to connect a large number of different players through the logmein.com web interface. LogMeIn does not require any open ports and will work behind a firewall. It does however require an Internet connection.
LogMeIn have their own "Mirror Driver" that does not support Direct3D acceleration, since we use Direct3D acceleration in Premium you have to disable this otherwise you will not be able to see the playback. To disable this option, connect to the computer in question, go into Preferences > Remote Control settings and uncheck the Use display accelerator option.
While connected, Logmein has the possibility to blank the remote screen, which comes very handy when stopping playback, doing updates etc, as well as transferring update files, logs and so on.
To prevent a windows logout if you are disconnected by timeout or network problem you should also disable the following options in Preferences > Remote Control

  • Lock console when connection broken
  • Lock console when connection times out

To prevent a message about "Version update" appearing on the screen, you can disable the following option in Preferences > Network Settings

  • Automatically check for latest version on the Web or alternative enable the option:
  • Automatically apply downloaded updates when LogMeIn is idle


VNC

There are several different types if VNC applications and most come with both a Server and Client application. Most client / server combinations are compatible but keep down problems it is better to stay with one brand. 

VNC supports transmitting the image even if you are running hardware accelerated content, this means that you can see the playback through VNC. Both UltraVNC and TightVNC provides something called a "mirror display driver", this functionality should not be included in the installation since this driver does not support hardware accelerated content.

When possible, install VNC as a service. This will prevent you from being locked out, especially when combined with UAC (User Account Control) - the message box asking for consent will be shown in another desktop, which the remote user will not have access to.


Remote Desktop Connection

Remote Desktop Connection (RDC) is not usually a good option since this will logout the current user, and after you have finished your session it will not login again, which means that the playback will not resume.
Composer and Premium requires Direct3D graphic card acceleration, which may be disabled in the RDC graphics driver.
Since all other applications (not DISE Composer and DISE Replay) do not rely on Direct3D, there are no problems using them over a RDC connection.
Remote Desktop is included in most Windows installations.