Something happened to your Premium player and you need to reset it or replace it with a new one.

No worries, it is not difficult to replace a player from the portal.

Reset and get a new discovery code

There are cases where you want to start over again.

Connect a keyboard to the player and hit Escape to quit playback.
The gray screen of the DISE Control Center is shown. In the top are some buttons.
Click the Trashcan icon or hit F11 on the keyboard to reset.
Say Yes to the question whether to reset the player.
The player will retrieve a new discovery code and display it, example below.

Enter discovery code in Portal

If you need to register an existing player with a new discovery code, please do the following:

Log in to Portal, select the Players tab and go into the player.
Click the Tools icon in the top right corner, then select Settings > Discovery code.
Type in the discovery code as you see it on the screen and click Save.
Publish the player.
After a little while, the new player will pick up the setting and start to play.

You have a two main options to replace a player:

Log in to Portal, select the Players tab and go into the player.
Click the Tools icon in the top right corner, then select Installer.
An installer package is downloaded.
Run the installer package on the player. It will automatically connect the new player to the Cloud.

Log in to Portal, select the System tab and go to Downloads.
Click Premium player installer.
An installer package is downloaded.
Run the installer package on the player.
Once the player is installed, it will display a discovery code.
In Portal, select the Players tab and go into the player.
Click the Tools icon in the top right corner, then select Settings > Discovery code.
Type in the discovery code as you see it on the screen and click Save.
Publish the player.
After a little while, the new player will pick up the setting and start to play.