Something happened to your Premium player and you need to reset it or replace it with a new one. 

No worries, it is not difficult to replace a player from the portal. 


Reset and get a new discovery code

There are cases where you want to start over again.

  • Connect a keyboard to the player and hit Escape to quit playback. 
  • The gray screen of the DISE Control Center is shown. In the top are some buttons.
  • Click the Trashcan icon or hit F11 on the keyboard to reset.
    Say Yes to the question whether to reset the player.
  • The player will retrieve a new discovery code and display it, example below.


Enter discovery code in Portal

If you need to register an existing player with a new discovery code, please do the following: 

  • Log in to Portal, select the Players tab and go into the player.
  • Click the Tools icon in the top right corner, then select Settings > Discovery code. 
  • Type in the discovery code as you see it on the screen and click Save.
  • Publish the player.
  • After a little while, the new player will pick up the setting and start to play.


Replace player

You have a two main options to replace a player:

Player-specific installer 

  • Log in to Portal, select the Players tab and go into the player.
  • Click the Tools icon in the top right corner, then select Installer. 
  • An installer package is downloaded.
  • Run the installer package on the player. It will automatically connect the new player to the Cloud.

General installer

  • Log in to Portal, select the System tab and go to Downloads.
  • Click Premium player installer.
  • An installer package is downloaded.
  • Run the installer package on the player.
  • Once the player is installed, it will display a discovery code.
  • In Portal, select the Players tab and go into the player.
  • Click the Tools icon in the top right corner, then select Settings > Discovery code. 
  • Type in the discovery code as you see it on the screen and click Save.
  • Publish the player.
  • After a little while, the new player will pick up the setting and start to play.