If a screen supports RS-232 you can get more information about the screen from the DISE portal, provided you setup a RS-232 connection between a compatible screen and player that is running DISE premium. 



1. Connect a RS-232 cable between the screen and the player. You also need to have a player on the DISE portal. You can follow the guide on how to create a player within the DISE portal here: https://support.dise.com/support/solutions/articles/9000125924-create-a-player

2. Fetch the 'Screen ID' from your screen, you will need a remote for this. The ID is usually located in the advanced settings, it can also be called a 'Monitor ID' but it can differ between manufacturers. The screen ID is usually 1 by default but you can manually change it.

Setup screen information

  1. Go to your player on the DISE CX portal
  2. Go to settings and select 'Screen' 
  3. Edit the screen information

If done correctly it should look similar to this: 

Add a custom setting

  1. Add the 'ScreenId' custom setting to the player - Name: 'ScreenId', Data type: 'int' and Value: "the id of your screen" that you collected earlier.
  2. Save the setting:

There is an optional custom setting called 'ScreenInput' that will force a specific display input. Read more about custom settings here: https://support.dise.com/support/solutions/articles/9000081899-custom-settings

If you go to your player on the DISE CX portal you should see more information about the screen (you might need to refresh the web page). If reporting correctly the total status of the player should look similar to this:

Multiple COM Ports/Daisy Chaining

If you have multiple screens setup with RS-232 using multiple COM ports or by daisy chaining RS232 between the displays, you can collect information and control the screens at the same time. 

Start by following the guide above to setup the first screen. For the additional screens you need to add a custom setting called "Screen.AdditionalURIs". The data type of this setting is a string and the value depends on your setup, "rs232://comport:screenid,rs232://comport:screenid". 

You need to specify the COM port that you are using and also each ID of the screens. The IDs of the screens need to be different to each other so you get the correct information from each screen. For multiple screens separate the value of each screen with a comma. The image below shows an example how you can use the custom setting in a daisy chain.