If a screen supports RS-232 you can get more information about the screen from the DISE portal, provided you setup a RS-232 connection between a compatible screen and player that is running DISE premium. 



1. Connect a RS-232 cable between the screen and the player. You also need to have a player on the DISE portal. You can follow the guide on how to create a player within the DISE portal here: https://support.dise.com/support/solutions/articles/9000125924-create-a-player

2. Fetch the 'Screen ID' from your screen, you will need a remote for this. The ID is usually located in the advanced settings, it can also be called a 'Monitor ID' but it can differ between manufacturers. The screen ID is usually 1 by default but you can manually change it.

Setup screen information

  1. Go to your player on the DISE CX portal
  2. Go to settings and select 'Screen' 
  3. Edit the screen information

If done correctly it should look similar to this: 

Add a custom setting

  1. Add the 'ScreenId' custom setting to the player - Name: 'ScreenId', Data type: 'int' and Value: "the id of your screen" that you collected earlier.
  2. Save the setting:

There is an optional custom setting called 'ScreenInput' that will force a specific display input. Read more about custom settings here: https://support.dise.com/support/solutions/articles/9000081899-custom-settings

If you go to your player on the DISE CX portal you should see more information about the screen (you might need to refresh the web page). If reporting correctly the total status of the player should look similar to this:

Multiple COM Ports/Daisy Chaining

If you have multiple screens setup with RS-232 using multiple COM ports or by daisy chaining RS232 between the displays, you can collect information and control the screens at the same time. 

Start by following the guide above to setup the first screen. For the additional screens you need to add a custom setting called "Screen.AdditionalURIs". The data type of this setting is a string and the value depends on your setup, "rs232://comport:screenid,rs232://comport:screenid". 

You need to specify the COM port that you are using and also each ID of the screens. The IDs of the screens need to be different to each other so you get the correct information from each screen. For multiple screens separate the value of each screen with a comma. The image below shows an example how you can use the custom setting in a daisy chain. 

LG screen control over TCP

To set up communication between a Premium player and an LG screen over TCP you need to add some additional settings to the Portal. 

Initial information about the screen

First thing you need top do is to find the internal IP of your LG screen. 

Depending on the age of the screen there are different ways to get this information. 

But you should always be able to find it under the network settings on the screen. 

Here you should also be able to find the MAC-address for the screen, this is needed to establish a connection as well. 

The second thing you want to look for on the device is the 'Device ID' this is usually under the 'Screen' settings. However if you are unable to find it the default should be '1'. 

Setting custom settings

When you have the IP, MAC-address and the Device ID you want to open up the Dise Portal. 

Go to your player and add two custom settings.

The first one you want to add is: 

Name: ScreenMAC

Type: String

Value: <The screen MAC-Address>

After that has been added, you can add the second one: 

Name: ScreenId

Type: Int

Value: <The device ID>

Setting up screen settings

When both of those are set, move into the screen settings in the Portal by navigating to 'Settings' -> 'Screen'. 

Click the screwdriver and the wrench in the top right and go into edit. 

Here you want to select the following values.





PORT: 9761 (Unless something else is specified in the screen documentation)

When all that is done, save it and publish and your screen is now communicating with the Premium device. You will now get more information about the screen in the Portal.