Displays can have multiple different configurations depending on how the setup of hardware and screens are done on site. Below are some of the most common scenarios and how these can be set up in Dise CX Portal. 


One screen connected to one player

Example image below:

The most common scenario is that there is just one screen connected to the hardware. To set this up, follow the baseline solution found here: https://support.dise.com/en/support/solutions/articles/9000200421-displays

This will allow one display in the portal which will represent the screen on site. 

Two or more screens connected to one player with separate desktops

Example image below:

This is when multiple screens are connected to the same hardware without stretched display. Each screen will have a separate desktop and there will be separate playback outputs when running Dise. For more information on how this can be set up, please check this solution: https://support.dise.com/en/support/solutions/articles/9000206537-multiple-displays

In this method each screen connected to an output will have a separate display in the Portal. So, if the screens are set up like the example above, there will be three separate displays in the portall. 

This can also be set up using only one playback output so that the playback window can be stretched over multiple screens. In order to do this, the output settings on the player must be changed and the guide for that is not yet available, but coming soon! This will only create one display in the Portal. 

Two or more screens connected to one player with stretched desktop

Example image below:

With this scenario, most of the set up is done on the player itself. Most graphic cards support higher resolutions and stretched desktops. 

How to set this up on your PC please refer to these manufacturer guides. 

Nvidia Mosaic setup

AMD Eyefinity setup

Intel Collage setup

After the setup has been done on the PC, install Dise and we will adapt the playback to the resolution of the desktop. See this guide for setup: https://support.dise.com/en/support/solutions/articles/9000200421-displays

With this scenario one display will be shown in the portal.

Please note that all screens must be working at all times. If one screen loses connection, the resolution will go back to default and many, if not all screens will go black. In some cases, using EDID's will help to counteract this issue. 

One player for each screen (NoBorder)

Example image: 

In this option, each display has its own player with content stretching over all screens. We have a guide on how to do this in the old portal and the steps before uploading it from the CX Composer will be the same. There is currently no support for this in the new CX Portal but as soon as there is we will write a guide on how to set it up. 

This will allow for a separate display and player for each screen in the portal.