Support

Information for customers

Default solution folder, feel free to edit or delete it.

Media format guidelines
When using content in Composer and uploading to the web, use the below media formats to guarantee it working across all  player types. The parameters for th...
Thu, 10 Mar, 2022 at 11:56 AM
RFID in Dise
General information RFID (Radio Frequency IDentification) refers to small electronic devices, "tags" that consist of a small chip and an antenna....
Fri, 4 Feb, 2022 at 1:52 PM
Video walls
It is possible to create impressive video walls with DISE. There are a few options to configure a video wall, which are presented below.  For more infor...
Thu, 3 Jun, 2021 at 10:36 AM
Wayfinding
Introduction Wayfinding is a broad term which covers more than just digital signage. Within signage, wayshowing is using screens to indicate the way to use...
Wed, 16 May, 2018 at 11:17 AM
View your licenses
To see your licenses you need to first access your Portal.  Your Portal URL looks like this "https://diseserver.net/?n=YOURNETWORK" If you d...
Tue, 29 Oct, 2019 at 11:14 AM
Teamviewer
We use Teamviewer for remote support. If you have a problem that you want us to take a look at and you don't already have Teamviewer installed, please...
Thu, 27 Jan, 2022 at 4:42 PM
DISE webinars
We give online webinars on YouTube to go through both new and established features.  The webinars are available to view at any time from our YouTube channe...
Tue, 3 Dec, 2019 at 2:00 PM
Beacons
Beacon technology is a form of RFID but is typically based on Bluetooth Low Energy (BLE). In particular, Apple's iBeacons are active RFID tag that uses...
Wed, 23 May, 2018 at 3:52 PM
Variables in Dise
Variables has a name, value and type. Name of a variable should not contain a space and should be shorter than 256 characters. Even if most applications wi...
Fri, 18 Feb, 2022 at 2:58 PM