Support

Troubleshooting | Premium

Logs and information
We very much appreciate to get logs of the problem. Text logs from the software is recommended, an image describing the problem is better than nothing. ...
Mon, 12 Feb, 2018 at 9:30 AM
Collect system info (dxdiag)
At times, our technical support department needs to see some diagnostics information about your computer in order to help you solve a problem. To obtain ...
Wed, 5 Apr, 2017 at 1:15 PM
Debug mode
Sometimes the best method to troubleshoot is to monitor the player while it is playing, for example to check for incoming messages. To your help, you can s...
Tue, 24 Nov, 2020 at 4:37 PM
Network troubleshooting
Setting up a player to connect to Cloud, you may run into troubles connecting. Below is a checklist for common connection problems: The server has no I...
Thu, 10 Jun, 2021 at 8:55 AM
Graphics troubleshooting
Things to troubleshoot when playback is not working correctly Does the player fulfill the system recommendations? Install the latest version of the Dises...
Thu, 10 Jun, 2021 at 8:50 AM
Webpage troubleshooting
Design We recommended that the web pages you want to display are specially made for the Digital Signage system.  This gives you more control over the c...
Thu, 10 Jun, 2021 at 8:55 AM
Remote access and administration
There are several different software that enables you to remotely access and administer your players. TeamViewer TeamViewer does not require any open ...
Mon, 19 Mar, 2018 at 8:50 AM
On-screen display
The on-screen display (OSD) in Premium gives instant information about the playback. The OSD is overlayed over the currently playing content. Toggl...
Mon, 19 Mar, 2018 at 8:56 AM
Control center command line switches
The control center application can be launched with command line switches for debug purposes. Please see below for the available options: /nodiscovery Don...
Thu, 29 Mar, 2018 at 2:52 PM
Capture devices troubleshooting
Dise uses DirectShow for showing captured media.  Please make sure to install any DirectShow filters that may come with the capture card. If you are st...
Thu, 10 Jun, 2021 at 8:54 AM