We very much appreciate to get logs of the problem. Text logs from the software is recommended, an image describing the problem is better than nothing. ...

At times, our technical support department needs to see some diagnostics information about your computer in order to help you solve a problem. To obtain ...

Sometimes the best method to troubleshoot is to monitor the player while it is playing, for example to check for incoming messages. To your help, you can s...

Setting up a player to connect to Cloud, you may run into troubles connecting. Below is a checklist for common connection problems: The server has no I...

Things to troubleshoot when playback is not working correctly Does the player fulfill the system recommendations? Install the latest version of the Dises...

Design We recommended that the web pages you want to display are specially made for the Digital Signage system.  This gives you more control over the c...

The on-screen display (OSD) in Premium gives instant information about the playback. The OSD is overlayed over the currently playing content. Toggl...

The control center application can be launched with command line switches for debug purposes. Please see below for the available options: /nodiscovery Don...

Dise uses DirectShow for showing captured media.  Please make sure to install any DirectShow filters that may come with the capture card. If you are st...

There are different ways to see log from the player. This solution will show custom settings available for the dise premium version 36 and newer.  TABLE...