Support

Troubleshooting | On-prem

Login problems
User can't log in to Portal TABLE OF CONTENTS User can't log in to Portal Softlocked Hardlocked Reset server administrator password Disab...
Thu, 2 Dec, 2021 at 4:04 PM
Restart Windows services
As a step in a troubleshooting process or by request from DISE Support, a restart of the Windows services that make up the DISE backend is required.  To re...
Mon, 19 Mar, 2018 at 2:55 PM
Connection problems
User can't connect to Portal or sees a different page instead Portal is accessible through port 80 (HTTP), or 443 (if SSL is enabled), just like a reg...
Mon, 9 Apr, 2018 at 2:45 PM