CX Portal

New “In use” statuses

The “In use” indicator now shows whether an item is actively being used by a display:

• Active: A green tick means the item is actively being used by a display.

• Inactive: A grey tick means the item is in use, but is not currently active on a display.

• Not in use: No tick means the item is not used by any display.

Quick action buttons

Action buttons have been added to the Media, Playlists, and Channels modules, making common tasks quicker to access. Available actions include deleting, downloading, moving, and duplicating items.

Brand deletion temporarily unavailable

The option to delete brands has been temporarily removed while we develop a more considered deletion process with clear warnings about the affected content and settings. Please contact our support team if you need to delete a brand.

Role and location columns for users

The Users list now includes additional columns for roles and locations, making it easier to see which parts of your where each user is connected to.

Improved load balancing

Screenshot requests from displays have been optimized to handle higher request volumes and provide faster responses. We have also improved how display heartbeats are processed and queued on the server.

• Displays without tags now return an empty value instead of Null when queried through the API.

• Display information reports no longer include deleted players.

• Brands can now be successfully deleted when a user role is connected to the brand.

• Fixed an error that could appear when sorting displays by name.

• Audit log entries now consistently show their related brand.

• Fixed an occasional issue that prevented a display’s system information from appearing correctly.