Playout Reports

Reporting is disabled by default and must be enabled on each display. Edit a display to enable reporting.

There are three types of playout reports:

Proof of play

Shows exactly when each piece of content has played on each display, including:

Display name
Content name
Content type
Time stamp of exactly when the content played
Duration of the content item

Play count

Shows how many times, in total, each piece of content has played on each display, including:

Display name
Content name
Content type
Total number of times the content played
Duration of the content item
First time the content item played
Las time the content item played

Detailed proof of play

Shows the same information as a proof of play report but with additional channel, playlist, scenario information, including:

Display name
Content name
Playlist name
Channel name
Scenario name
Content type
Time stamp of exactly when the content played
Duration of the content item

Example reports attached.

Create report

Navigate to 'Reports' in the left menu: 🔎︎
Click 'Create':

reports_create_v2

3. Add a name for the report. By default this is a date and time stamp of when the report was created.

4. Select the type of report.

5. Change the start and end dates. By default it's the current month.

6. Change the start and end times if needed. By default it's all day.

The start time only impacts the start date.

The end time only impacts the end date.

7. Select one or more displays to filter by display. By default all displays are selected.

8. Select one or more playlists to filter by playlist. By default all playlists are selected.

9. Enter the exact filename of a content item to filter by specific content.

a. Search for a piece of content with one or more keywords. Use percentage signs either side of the keyword(s), e.g. %keyword(s)%.

The content filter will filter using the exact filename or keyword(s), spaces included. Entering incorrectly in the content filter could result in an empty report.

10. Click 'Create'.

reports_filter

11. The report will be added to the list of reports under a 'Processing' state.

12. The report state will change to 'Ready' once fully generated.

13. Click on a ready report to open it.

Export a Report

Select a report.
Select 'Export'.
Choose from the options available:
1. CSV - Download the full report in .csv format.
2. PDF - Download the full report in .pdf format.
3. WEB - View the full report in a new tab, outside of the CX portal.
4. JSON - Via the CX Portal API.