Documentation Index

Fetch the complete documentation index at: https://support.dise.com/llms.txt

Use this file to discover all available pages before exploring further.

New Dise One & CX Portal release! Click this link to read the release notes: Dise One 5.0 & CX Portal V41

Dise Player

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V5.0

New Features

BrightSign Series 6 Support

Dise Player now fully supports the latest BrightSign Series 6 players, making it possible to run deployments on BrightSign’s newest hardware generation.

64-bit Windows Player

A new 64-bit version of Dise Player is now available for Windows, allowing supported devices to make better use of available system resources for improved performance.

The 64-bit player must be installed on a fresh device.

A 32-bit player cannot be upgraded directly to 64-bit, and a 64-bit player cannot be downgraded directly to 32-bit.

The relevant VC++ 2015-2022 x64 redistributable is also required.

Chromium 144

Dise Player now uses Chromium 144 across Windows & Linux, bringing the embedded browser engine up to date with newer runtime, rendering, security, cache, and media handling behavior.

This update includes changes to the Chromium/CEF startup and runtime model, improved GPU rendering, stricter cache and profile handling, stronger sandboxing and web security policies, and updates to video decoding, codecs, autoplay, WebRTC, and GPU media paths.

Chromium 144 has removed hardware acceleration support for some older or legacy drivers, which may result in reduced video performance on affected systems.
Windows and Linux players also require independent support for H.265 codecs.

We recommend testing upgrades before rolling them out to production players, especially where integrations, plugins, custom configurations, or performance-critical playback are involved.

JavaScript Injection in Dise One Kiosk Mode

Dise One kiosk mode now supports JavaScript injection through the custom setting One.KioskExecuteJavascript. The JavaScript is executed on DOMContentLoaded, giving technical users a controlled way to extend kiosk behavior.

Screen Control for Philips

RS232 communication with Philips screens is now supported, including controlling power, source, and volume through custom settings.

Automatic Kiosk Mode Refresh

Kiosk mode now refreshes correctly when settings are changed in CX Portal, without requiring a manual player restart or reboot.

BrightSign Refresh Rate Support

Refresh rate can now be configured through One.Display* custom settings. This is currently supported on BrightSign players.

Format: x,,<ColorBits/Placeholder>,
Example: 1920x1080,60,,0

Enhanced Image Loading

Image loading has been improved with better error handling and support for image decoding after the source URL is set. This helps the browser begin loading and preparing hidden images earlier, supporting smoother and more gapless playback behavior. Custom error messages can also now be shown when supplied.

Brush.svg Improvements

Reload Player from CX Portal

Players can now be reloaded directly from CX Portal. This is currently available in the Players module.

Linux Xorg Commands Moved to Shell Scripts

Linux Xorg commands used by mqcef have been moved from hardcoded commands into shell scripts. This makes it easier for customers to adapt these commands for their own environments.

Increased WebSocket Payload Limit

The Windows Launcher now supports larger WebSocket messages. The maximum request length has been increased from 1024 to 64 * 1024, allowing larger payloads to be sent over WebSocket.

Bug.svg Bug fixes

  • Fixed an issue that could occasionally cause a black screen during boot.

  • Fixed an issue where playback could freeze during transitions.

  • Fixed an issue where videos with an audio stream could freeze during playback.

  • Fixed an issue where icons did not display correctly in Control Center.

  • Fixed an issue where some custom template durations could continue extending on each preload.

  • setLayerProperties calls from templates are no longer ignored when using a dynamic layout.

  • Improved handling of unexpected screen resolution values, such as auto or other formats that do not match the expected resolution pattern.

  • Removed the unnecessary BrightSign reboot after updating through a release channel.

Hand.svg Known issues

  • Tizen 4 screens may not handle corrupted content correctly which results in only playing a single piece of content.

  • Time zone and date & time settings configured in the portal do not work on Windows.

  • Limited time zone options that work on Tizen.

  • Uninstalling and reinstalling the Tizen app will not clear existing settings, and the player will continue functioning with the previous configuration. Updating works as expected, and performing a factory reset will still clear all settings.

  • Some error messages are incorrectly shown as notice level errors.

  • The Dise Control Center cannot be opened on BrightSign devices.

  • Samsung Tizen, Sony Android and Philips Android players can't be updated via release channels, please contact Dise Support for assistance.

  • When installing on Philips Android, error code 0/1 can occasionally be seen during installation, which can be ignored.