Player Logs

Player logs are available in multiple places. A debug setting can be added to a player to increase the level of Dise logging across all log viewing methods:

1. Navigate to 'Displays' in the left menu: 🔎︎
2. Select a display.
3. Click 'Edit' in the top right.
4. Under 'Playback settings':
   1. Toggle debug mode.
   2. Set a log level. Debug is the highest level of logging:

5. Click 'Save'.

CX Portal

Access logs for a display via the CX Portal:

1. Select a display.
2. Click 'Logs' in the top right.
3. Toggle the timeline view. The timeline view includes status history as well as logs:

Player

Access logs on the physical player:

Premium

1. Enable debug mode for the display in the CX Portal.
2. Press F5 to open the debug menu.
3. Under 'Information' select the relevant option:🔎︎
   1. Resource info - Information of the playing content and loaded content.
   2. Script info - Information on any scripts set to run.🔎︎ 
   3. Playback Monitor - In-depth information on all content set to play.
   4. Network Multicast View - Information on syncing commands.
   5. Software Log - A full Dise software log.

Lite

1. Enable debug mode for the display in the CX Portal.
2. Press 1 on the screen remote or on a connected keyboard. CTRL + i can be used on some Lite devices.
3. Wait for the debug overlay to open:
   1. Player information.
   2. Player logs:

Log to File

By default Dise doesn't log to file to preserve storage space. This can be changed via two custom settings:

1. Level of logging:
   1. Name: log.file.level
   2. Type: int
   3. Value: (Number 1-7, with 7 being the highest level of logging)
2. Directory of where to log to:
   1. Name: log.file.filename
   2. Type: string
   3. Value: (Path and filename)

Dxdiag Logs

1. Open dxdiag:
   1. Search for 'dxdiag' from the Windows start menu.
   2. Open Run (Windows Key+R) and enter 'dxdiag'.
2. Click 'Save All Information'.
3. Retrieve the log file from the Windows desktop.